General Questions

Where are you located?

We have just moved from level 8 to level 10 of the same building. Just two floors up at Level 10, 141 Queen Street, Brisbane, QLD, 4000.

We are located right in the middle of the Queen Street Mall at the intersection of Albert Street. 141 Queen Street is the Building above the Queen St Mall Pharmacy and Citibank. The entry is between the Windsor Smith shoe shop and Vodafone. Once you enter 141 Queen Street, take the first set of lifts up to the 10th floor and follow the signs. Carpark vouchers apply at Secure Parking at 140 Elizabeth street beneath the building.

When are you open?

Our Opening Hours Are:
Monday – Wednesday 8am – 6pm
Thursday – Friday 8am – 5pm

Do you take new patients?

Yes we do! Have you seen our new patient discounted offer?

Where do I park?

Parking isn’t a problem due to our convenient location in the Queen Street Mall, plus there’s plenty of shopping to do before or after your consultation. In addition, because we are in the city centre, there are various public transport platforms to get you practically to our front door; the bus, the trains, the water ferry. Alternatively, if you are driving into the city, we have parking vouchers for the Myer Centre carpark, conveniently located at 94 Elizabeth Street. Vouchers can be purchased from our front desk at your appointment: $20 for 2 hours or $25 for 3 hours.

What health cover or payment options do you have available? How Can I pay?

Queen & Albert supports:

  • Certegy Take Home Layby
  • Child Dental Benefit Scheme

We are also a preferred provider for HCF. So if you’re looking for a HCF Dentist in Brisbane, look no further! At Queen & Albert, we want our patients to receive their much needed treatment NOW instead of later. So if cost puts you off going to the Dentist, then you are in luck because Queen & Albert offers payment plans. Please call us to learn more about our affordable dental options and payment plans!

How many Dentists work at Queen & Albert?

Our Principal Dentist, Dr Kristina Cain, is dedicated to making her patients feel comfortable and at ease during their visits. Dr Cain is very proud to offer her skills and treatment, including her love for oral education.

Dr Nick Sheptooha from Nick Sheptooha Dental has joined us at Queen & Albert and is available for a full range of preventative and restorative dental care. Nick is also a clinical demonstrator for the University of Queensland and is a remarkable Dental Surgeon.

What frequency do I need to see a Dentist?

At Queen & Albert, we recommend our patients visit us every six months for a general check-up. However, if you are experiencing pain between your regular checkups, we suggest you contact us as soon as possible to have your dental needs treated.

My child is scared of the Dentist. What should I do?

Dentophobia and dental anxiety are very common. Here at Queen & Albert, we focus on making our patients feel comfortable. So, whether it is your child or yourself who feels uncomfortable about visiting the Dentist, we will ensure everyone is taken care of with respect and compassion. When booking your appointment for you or your family members, let us know if anyone is feeling anxious or worried so we can take extra care when you visit.

How much will I need to spend at my Dentist consultation?

Every patient is different and will require a personalised and bespoke treatment plan which will affect the cost of their visit. We will discuss the cost and payment options available when you visit for a general appointment or consultation. Avoiding the Dentist because of price concerns can lead to even more dental problems and more costly treatments in the future. You could save yourself from progressive dental problems and costly treatment by visiting our Brisbane dental practice regularly. And we offer payment plans!

How long will my treatment take?

Every treatment is different, and each patient will require an individual treatment plan. During your regular check-up or treatment consultation session, we can discuss future appointments for any dental concerns. Depending on the condition of your mouth and the work we need to do, this will affect the time of your visit.

My teeth and oral hygiene are fine, so why do I still need to see a Dentist?

Just because your teeth feel and look healthy doesn’t mean they are. Dental conditions are often silent disorders that show little to no symptoms. However, the longer you leave your teeth uncared for, the more bacteria can spread, leading to severe problems. To ensure your teeth are free of disease and bacteria, we recommend visiting our Brisbane dental practice every six months for a dental check-up.

I used to visit another Dentist, and it was a terrible experience. So what makes Queen & Albert different?

Your appointment at Queen & Albert will be different because we are different! Our team prioritises our patients’ needs first. We listen to our patients and ensure their comfort is addressed first and foremost.

How do I stop snoring?

We offer snore guards for snoring and sleep apnea which corrects the position of your jaw and, in turn, clears your airway. However, if you do suffer snoring, we recommend visiting us for a consultation so that we can evaluate your condition.

Dental Questions

When should I bring my child to the Dentist?

You should start bringing your child to the Dentist during your regular visit. This will allow them to slowly get used to all of the sights, smells and sounds of the Dentist, which reduces their risk of dental anxiety. You should book their first formal appointment when their first tooth comes through or around one year of age.

How do I protect my teeth and oral hygiene?
Prevention is critical, so we recommend a thorough dental hygiene regime and an appointment with us twice yearly. This includes brushing twice daily and flossing once daily to eliminate all food debris and bacteria. A regular dental appointment also means that if you develop any problems, they will be identified early and not require more severe treatment.
My wisdom teeth are hurting. Do I need to get them out?
If your wisdom teeth are hurting, they may be impacted. We recommend visiting our practice from 17-20 years of age as your wisdom teeth will begin to erupt anytime from 17-25 years of age. We can take a digital OPG x-ray to determine if your wisdom teeth are impacted and need removal. If they do require removal, then we can book a simple extraction. However, not everyone requires wisdom tooth extraction. Sometimes they never erupt, or often, a patient’s mouth has enough room for them to sit comfortably. But, patients who have impacted wisdom teeth (they begin erupting without enough space) will need to have them removed to ensure their remaining teeth are not affected.
How do I stop teeth grinding and TMJ Jaw Joint pain?

We can provide splints and night guards for patients suffering from night grinding, jaw joint pain, and TMJ Disorder. These can correct the position of the jaw and prevent grinding, which can worsen the symptoms of TMJ, including symptoms such as headaches, severe pain, and jaw clicking. In addition, if you are suffering from pain caused by TMJ, we can use our Dento-Facial aesthetics to help treat your muscles that are causing you discomfort from overuse.

How can I prevent tooth decay?

You must brush and floss your teeth every day. We also recommend visiting us at Queen & Albert every six months for a regular appointment where your teeth will be cleaned and evaluated for potential problems. It’s crucial that you take this precaution as tooth decay can progress and lead to the need for Root Canal Therapy or even induce Periodontitis (gum disease).

Do you offer emergency dental?

Yes! If you need emergency dental we allow spots every day for those cases. If you have an emergency, please call us.

Why do I need professional teeth whitening treatment compared to over-the-counter treatments?

When whitening your teeth, you must be careful. While cost-effective, store-bought treatments may be damaging to your teeth. The outermost layer of your tooth is called the ‘enamel’ and protects your tooth from bacteria. Professional teeth whitening treatments ensure your teeth are being treated safely and effectively. Therefore, store-purchased products are not always safe for your enamel and could cause damage to your teeth. And our in-house Teeth Whitening treatment is an experience within itself.

What treatments are used in conjunction with Laser Therapy?

At Queen & Albert, we generally use Laser Dentistry to treat gummy smiles and gum disease. Periodontitis, the most severe form of gum disease, can be treated with our soft tissue laser, eradicating bacteria on application. Laser technology can also decrease the size of your gums for those patients who dislike the look of their gummy smiles.

Why would I need a root canal?

Root canals can save your teeth from complete extraction. The treatment is designed to clean your infected tooth pulp.

What is Dento-Facial aesthetics?

Dento-Facial aesthetics is a combination of dental and cosmetic treatments that come together to create a complete smile makeover. Our clinic can provide treatments that target lines and wrinkles. Dento-Facial aesthetics are also beneficial for patients suffering from the effects of TMJ, as our muscle relaxants can often help relax your overused muscles around the mouth.

What is the difference between porcelain and composite veneers?

There are generally two types of veneers: porcelain and composite. Porcelain veneers are commonly known to be stronger, resist stains and reflect light more effectively. A composite veneer, however, is generally quicker to apply and is often the cheaper alternative but is often not as aesthetic or long-lasting. At Queen & Albert, we are happy to meet the needs of our patients by offering both porcelain and composite resin restorative materials.

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